Your Leadership Link by Cullen S. Gibson, Vice President
A Champion’s Excellence
As a leader in the 21st century, you will be challenged on your ability to deliver high quality care to your customers. The post-acute care space is a growing industry and as America ages, it is incumbent upon leaders to become champions in their space in order to succeed in the midst of changing reimbursement, staff turnover and enhanced regulatory oversight.
With the wind against the senior care space at times, the average consumer is still looking for a health care facility that delivers high quality care. I would call it “champion care.” The written facts surrounding how quality care is delivered every day in a health care facility is currently accessible to thousands of people on the internet. Yes, health care facilities are constantly being graded on excellence or the lack thereof. In fact, it is this type of rating system that has and will underscore a facility’s reimbursement for that same care model. Champions can win under this model.
Your leadership excellence can provide the catalyst for the delivery of champion-like care. What you hold as important on a day-to-day basis will influence your employees to hold these same things important and they will become champions of care!