Clinical Case Manager
The primary function of this position is to be accountable for increasing quality census by representing TLC Management facilities to the Communities assigned and recommending how the facility can best expand and / or modify services.
This position reports directly to the Regional Marketer.
Duties of this position include but are not limited to:
· Admissions and Referrals. Using clinical judgment to assess residents for potential admission and appropriate placement. This includes following up on all inquiries to answer further questions on Medicare/Medicaid, continuing periodic follow-up until resident is placed at TLC or competitive facility. Handling admissions procedure and all appropriate paperwork in keeping with TLC policy
· Market Assessment. Competitive analysis and the development/implementation of the facility’s marketing plan. This includes having knowledge of the served market area (patient origin), major referral sources (by hospitals, physicians, social service agencies, etc.) and the status of the competition
· Outside Sales and Marketing. This includes developing new customer/marketing referral sources, maintaining high visibility of the facility in the community to project an image as a resource for issues of long term health care and keeping discharge planners and other referral sources aware of services offered and bed availability.